FAQ's

We want to make sure you have all the information you need when buying leather products. It's important to understand the different types of leather and how they are produced. This guide will provide you with the basics so you can make an informed decision when choosing leather products.

Leather has been around for about 30,000 years and has a rich history and tradition. However, the leather industry can sometimes misuse terminology, making it important for consumers to know these terms and the different types of leather. This knowledge will help you purchase high-quality leather products and ask informed questions before making a purchase.

General Questions

Shipping and Delivery

Orders and Discounts

Phoenix Circle

Custom Works and Commissions

Returns, Refunds, and Exchanges

Warranty

Leather Information and Care

Our team is happy to assist you with any questions or concerns via email. We answer emails Mon-Fri 8:30 am to 4 pm PST, and you can expect a response within 24-48 hours on average. Holidays may increase response time. We are committed to answering every single inquiry with care, so we appreciate your patience! To get in touch, send a message including your name and order number (if you have one) on our contact page or email us at support@talonfirestudios.com

Unfortunately, we cannot replace individual earrings or half sets due to the unique nature of our genuine leather. Each hide is different, so if we were to replace a single earring, the hue of the leather might not match your existing earrings. We recommend keeping the earring backs that come on your earrings and putting them on any time you wear your earrings to help prevent earrings from flying off in the wind or getting easily pulled out on a scarf or hood.

We are always happy to review a photo of your product to ensure you received the correct color. In the overwhelming majority of cases, the leather is the right color. Please keep in mind that leather is a natural material, and the dyeing process can result in variations within a particular shade, especially in brown tones. To ensure that the color of your tote is accurately represented, we update our listing photos as frequently as possible. However, please note that the photos are taken in a bright studio or on the street using professional cameras, so the vibrance of your tote may appear different in your home lighting. If you feel that the shade of your tote is not what you expected, please take a photo and send it to support@talonfirestudios.com, along with your order number, for us to review.

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FAQ's

Do you have a question?

Where are you located?

Are your earring hooks nickel free?

What forms of payment do you accept?

How long does it take to hear back from customer service?

Do you have any gift cards?

Can the cost of a gift be hidden from the recipient?

I lost an earring. Can I buy just one to replace it?

My product looks different from the one in the photo. Did you send me the wrong color?

Do you offer more than one size on your wristbands and bracers?